Returns & Exchanges

At VSNZ, we want you to be completely satisfied with your purchase. If you need to exchange an item, we’re happy to help—just follow the guidelines below.

Eligibility for Exchanges

• Time Frame: Items can be exchanged within 15 days of the purchase date.

• Condition: Products must be unworn, unwashed, and in original condition with all tags attached.

• Proof of Purchase: A valid receipt or order confirmation is required for all exchanges.

Non-Exchangeable Items

• Sale or clearance items.

• Gift cards.

Exchange Process

1. Initiate Exchange: Contact our customer service team at [your customer service email] within 15 days to request an exchange.

2. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your item reaches us safely.

3. Processing: Once we receive and inspect the item, we’ll process the exchange and ship the new item to you at no additional cost.

Defective or Damaged Items

If you receive a defective or damaged product, please notify us immediately at [your customer service email] with details and photos of the issue. Under BC’s Sale of Goods Act, sellers are required to address defective items, typically by offering a repair, replacement, exchange, or store credit. (consumerprotectionbc.ca)

Policy Updates

VSNZ reserves the right to modify this exchange policy at any time. Any changes will be posted on our website.